Info about Delivery:

2-9 weeks for internal doors, depends of the stock availability.

6-8 weeks for made to measure front doors.

3-4 weeks for Hot tubs.

All goods are shipped from Lithuania or Belarus.

Delivery fee for internal doors:

Deliveries to England mainland. £75 for orders under £1000. Free delivery for orders over £1000.

Deliveries to Wales or Scotland. £125 for orders unders £1000. £50 for orders over £1000.

Delivery fee for front doors is included into the price.

Delivery fee for hot tubs:

Free delivery for hot tubs delivered by vehicle without the tail lift (England only. Deliveries to Scotland and Wales will cost £100 more). If the vehicle with taillift required, then delivery cost £150 more. Hot tub will be unloaded off the lorry only. In some cases the driver will be able to move the pallet where required, if the access is suitable.

When goods arrive, the buyer must check it properly. If any damages found such as packaging looks ripped or open, the pallet is not straight (been hit),  it needs to be reported to the courier and pictures taken, if possible. The buyer must ensure that the courier driver makes notes on his paperwork, regarding any damages.  Otherwise claims of damages goods would not be accepted.

Returns:

"Istokdoors" and "El'Porta" internal doors only.

Returns are accepted in 14 days time from the delivery date.
  1. Goods need to be in the original packaging.
  2. Goods cannot be damaged by the customer.
  3. Goods cannot be used and should look as new (label cannot be ripped, packaging not damaged).
  4. All accessories must be returned as received.
  5. If you would like return goods please contact by email [email protected]
  6. If incorrect products have been received, it will be replaced free of charge.
  7. If poor quality goods received, it will be replaced free of charge.
  8. Buyer pays the delivery charge of returns (except points 6 & 7).

Returns for made to measure doors are not accepted, unless goods were damaged in transit or incorrect products were received. If doors were measured incorrectly, we can not take responsibility for that.

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