Information about Delivery:

2-9 weeks for internal doors, depends of the stock availability.

6-8 weeks for made to measure front doors.

3-4 weeks for Hot tubs.

All goods are shipped from Lithuania or Belarus.

Delivery fee:

Internal doors. Deliveries to England mainland. £75 for orders under £1200. Free delivery for orders over £1200. Deliveries to Wales or Scotland. £125 for orders unders £1200. £50 for orders over £1200.

Hot tubs. The delivery is free made by vehicles without the tail lift (Deliveries to Scotland, Wales, South West England and North England will cost £120 more). If the vehicle with taillift required, then delivery cost £150 more. Hot tub will be unloaded off the lorry only. In some cases the driver will be able to move the hot tub where required, if the access is suitable.

Front doors. The delivery is included into the quote.

Accepting goods:

When goods arrive, they must be checked by a buyer. If any damages found (such as packaging looks ripped or open or the pallet is damaged), then it needs to be reported to the courier, also pictures taken. Then the buyer requires to inform the seller as soon as possible, otherwise claims maybe will not be accepted.

If any ordered items are missing, then the buyer requires to inform the seller in 7 days’ time from the delivery date. After 7 days, claim will not be accepted.

Returns:

"Istokdoors" and "El'Porta" internal doors only.

Returns are accepted in 14 days time from the delivery date.
  1. Goods need to be in the original packaging.
  2. Goods cannot be damaged by the customer.
  3. Goods cannot be used and should look as new (label cannot be ripped, packaging not damaged).
  4. All accessories must be returned as received.
  5. If you would like return goods please contact by email [email protected]
  6. If incorrect products have been received, it will be replaced free of charge.
  7. If faulty goods received, it will be replaced free of charge.
  8. The Buyer pays the cost of returning the item (except points 6 & 7).

Returns for made to measure doors are not accepted, unless goods were damaged in transit or incorrect products were received. If doors were measured incorrectly, we can not take responsibility for that.

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