Shipping:

The delivery time of internal doors is from 2 weeks up to 9 weeks.

Made to measure doors and windows will be delivered in 6-8 weeks.

All goods are shipped from Lithuania or Belarus.

Delivery fee for "Istokdoors" and "El'Porta" internal doors to England (Midlands and South England): £125 for orders under £700, £70 for orders from £700 to £1000. Free delivery for orders over £1000.

For the delivery to different locations such as North England, East England, South West England, Wales and Scotland, please contact with us before placing the order. The deliver fee may change.

Delivery fee for made to measure doors and windows is calculated individually.

When goods arrive, the buyer must check it properly. If any damages found such as packaging looks ripped or open, the pallet is not straight (been hit),  it needs to be reported to the courier and pictures taken, if possible. The buyer must ensure that the courier driver makes notes on his paperwork, regarding any damages.  Otherwise claims of damages goods would not be accepted.

Returns:

"Istokdoors" and "El'Porta" internal doors only.

Returns are accepted in 14 days time from the delivery date.
  1. Goods need to be in the original packaging.
  2. Goods cannot be damaged by the customer.
  3. Goods cannot be used and should look as new (label cannot be ripped, packaging not damaged).
  4. All accessories must be returned as received.
  5. If you would like return goods please contact by email [email protected]
  6. If incorrect products have been received, it will be replaced free of charge.
  7. If poor quality goods received, it will be replaced free of charge.
  8. Buyer pays the delivery charge of returns (except points 6 & 7).

Returns for made to measure doors and windows are not accepted, unless goods were damaged in transit or incorrect products were received. If doors or windows were measured incorrectly, it will not be possible to return them.

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